Contact

I am committed to protecting your privacy and handling your personal information with care, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

When you contact me I will request:

• Your name
• Your email address

If you decide to begin counselling, via a counselling contract I will also collect:

• Your address
• Your GP’s name and practice details
• Emergency contact details (if applicable)

I use your information to:

• Respond to your enquiry
• Arrange your free 15-minute consultation
• Provide counselling services if you choose to work with me
• Meet my professional, legal and insurance responsibilities

Under UK GDPR, I process your personal information on the following legal bases:

• Legitimate interests – to respond to your enquiry and arrange an initial consultation.
• Performance of a contract – to provide counselling services if you choose to work with me.
• Legal obligation – where I am required to retain or disclose information to comply with the law.
• Vital interests – where it is necessary to protect someone’s life or prevent serious harm in exceptional circumstances.

Some information you share during counselling may be considered special category data because it relates to your health or wellbeing. Where this applies, I process this information in accordance with UK data protection law and my professional duty of confidentiality.

Counselling notes

Any notes I make during counselling sessions  do not contain identifying information and are kept separately from your personal details.

How your information is stored:

Your personal information is stored securely and is only accessible to me. I take appropriate steps to protect it from loss, misuse or unauthorised access.

Your contact details and client records are kept while you are receiving counselling and are securely destroyed when they are no longer needed, unless I am legally or professionally required to keep them for longer.

Sharing your information:

Your personal information will not be shared with anyone without your consent unless:

• I am required to do so by law.
• There is a serious risk of harm to you or someone else.
• Disclosure is required by my professional or insurance obligations.

Where possible, I will discuss this with you first.

Your rights:

Under UK GDPR, you have the right to:

• Request access to the personal information I hold about you.
• Ask for inaccurate information to be corrected.
• Request that your information is deleted where appropriate.
• Restrict or object to certain types of processing in some circumstances.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your information has not been handled appropriately.

Contact:

If you have any questions about this Privacy Policy or how your information is used, please contact me using the details provided on this website.

https://ncps.com/about-us/code-of-ethics